Privacy Policy

Last Updated: December 27, 2025

1. Information We Collect

Personal Information:

• Store name, email, phone number
• GST number and business address
• Payment information (processed securely via third-party gateways)

Business Data:

• Product information and inventory
• Customer data (names, contacts, purchase history)
• Sales transactions and reports

Usage Data:

• Login times and IP addresses
• Feature usage analytics
• Browser type and device information

2. How We Use Your Information

• Service Delivery: To provide and maintain the SparrowXpress platform
• Communication: To send important updates, billing information, and support messages
• Improvement: To analyze usage patterns and improve our services
• Security: To detect and prevent fraud or unauthorized access

3. Data Storage and Security

We implement industry-standard security measures:

• SSL/TLS encryption for data transmission
• Encrypted database storage
• Regular security audits and updates
• Access controls and authentication
• Daily automated backups

4. Data Sharing

We do NOT sell your data. We may share information only with:

• Service Providers: Payment processors, email services (under strict NDAs)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger or acquisition (with notice)

5. Your Rights

You have the right to:

• Access: Request a copy of your data
• Correction: Update inaccurate information
• Deletion: Request deletion of your account and data
• Export: Download your data in portable format
• Opt-out: Unsubscribe from marketing emails

6. Data Retention

• Active Accounts: Data retained as long as account is active
• Canceled Accounts: Data retained for 30 days, then permanently deleted
• Legal Requirements: Some data may be retained longer for compliance (e.g., tax records)

7. Cookies and Tracking

We use cookies for:

• Session management (essential)
• User preferences (optional)
• Analytics (anonymized)

You can control cookies through your browser settings.

8. Third-Party Services

We integrate with:

• Payment Gateways: Razorpay, Stripe (PCI-DSS compliant)
• Email Service: For transactional emails
• Analytics: Google Analytics (anonymized)

Each has their own privacy policies.

9. Children's Privacy

Our Service is not intended for users under 18. We do not knowingly collect data from minors.

10. International Data Transfers

Your data is stored on servers in India. If you access from outside India, your data may be transferred internationally.

11. Changes to Privacy Policy

We may update this policy. Significant changes will be notified via email. Continued use after changes constitutes acceptance.

12. Contact Us

For privacy-related questions or requests:

• Email: privacy@sparrowxpress.com
• Phone: +91 XXXXX XXXXX
• Address: [Your Business Address]

---

Back to Home